Call center services

Digitalize your bussinessConsulting the experts

Our coalition and partnership with the leading brands in industry is recognized all over the World. Creating winning strategies with our outbound and even inbound customer services will provide the satisfaction of achieving proprietary goal for your brand.

The first step for achieving brand goal is to find your convenient customer who would honor, use and further recommend your product. After the base concept is established, your goal is to sell your product and afterwards to help that customer to achieve the proper level of product-use satisfaction. If you want to retain customers and grow your product sell rate you should pay attention especially to your customer service.

Since the age of “phone-only” customer service is left far beyond our time, EMCON specialized and train agents offer you contemporary
technologies like e-mail, social media and fast-phone services. Customer service is not just the support you give to your customer, it is rather a personalized brand connection you achieved through the promise that your brand made to its customers. It is not just the customers satisfaction which plays an amazing role in your brand placement, but rather it is your company’s reputation that can grow or fall depending on your attitude towards clients.

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Fast-paced service

Satisfaction focused,
Achievement driven

Every problem is a gift, how would we grow without it?

Our team of experts never shows shortage of remarkable and objective ideas, and what is even more important is the will to execute them, and that is ever-growing inside our EMCON community. If the ideas are based on objective and achievement-driven values, they should overcome all possible realization problems, if the concept is organized on a professional level.

That is the part in which our team do it’s best: “Realizing that doing things right is the concept for success, as long as you are diminishing the things which are done wrong”, or in short eliminating the errors for sake of achieving the final goal.

Since acquiring new customers, in general, costs a lot more than keeping existing customers it is obligatory to find proper ways of making your customers satisfied. Some researches, like the one from U.S Small Business Administration1 , claims that 68% of customers leave because they are upset with the treatment they have received.

It is a priority for your business to not let that happen. While maintaining your business goals, your priorities should be expanded, keeping in mind that customer service support will help you build loyalty with your customers. In the end your company’s bottom line will be hugely impacted by fore mentioned principle of customer service.

Outbound

The perfect opportunity if you need services for telemarketing, product sales or maybe fundraising. Even surveys and verification services are applicable with this particular service.

Inbound

You passed the first major step of selling the product, now it is time for you to keep the customers satisfied. They call and we assist them in resolving their issues with the product

Lead Generation

You have prepared the product, now let us find and attract those who have interest in your company’s product or service.

Motivation

We found your clients of interest, now it is the right time to motivate them for your brand and product.

Call Center dialer

Forget about repetitive and error-prone calls and messages, our specialized technology in EMCON will make sure that your potential customer is found as soon as it becomes available.

Adress Database

Well organized customer service is one of the most valuable assets in our company. We follow the rules of H-I-A-S, which means: “high implemented agent service”, no waiting-only results.

Optimization

Don’t overthink the possibility of not receiving wanted information, our team follows the strict rules from EMCON database which ensures proper flow of information and it’s accuracy.

Cloud Solution

Since our company firstly relies on new technologies, our cloud-based call center software will provide you personalized and 100% secure customer service.

Contac Us Now!

MORE THAN JUST BUSINESS

Great Clients
Awesome Reviews

Phosfluorescently engage worldwide methodologies with web-enabled technology. Interactively coordinate proactive e-commerce via process-centric outside the box thinking.

Collaboratively administrate empowered markets via plug-and-play networks. Dynamically procrastinate B2C users after installed base benefits. Dramatically visualize customer directed convergence without revolutionary ROI.

JOANNA PRESTLEY

HSBC Bank

Efficiently unleash cross-media information without cross-media value. Quickly maximize timely deliverables for real-time schemas. Dramatically maintain clicks-and-mortar solutions without functional solutions.

BRADLEY SMITH

Miller Automation

Completely synergize resource taxing relationships via premier niche markets. Professionally cultivate one-to-one customer service with robust ideas. Dynamically innovate resource-leveling customer service for state of the art customer service.

PRISCILLA JACKSON

WA Solutions

Our cooperation with the leading brands in industry is recognized all over the Old continent. Creating winning strategies with our outbound and even inbound customer services will provide the satisfaction of achieving proprietary goal for your brand.

COLLIN LEBLANC

McIntire Industries

Proactively envisioned multimedia based expertise and cross-media growth strategies. Seamlessly visualize quality intellectual capital without superior collaboration and idea-sharing. Holistically pontificate installed base portals.

LILAH CHANG

Hotel Berg

Phosfluorescently engage worldwide methodologies with web-enabled technology. Interactively coordinate proactive e-commerce via process-centric “outside the box” thinking. Completely pursue scalable customer service.

JUSTIN EMERSON