The first step for achieving brand goal is to find your convenient customer who would honor, use and further recommend your product. After the base concept is established, your goal is to sell your product and afterwards to help that customer to achieve the proper level of product-use satisfaction. If you want to retain customers and grow your product sell rate you should pay attention especially to your customer service.
Since the age of “phone-only” customer service is left far beyond our time, EMCON specialized and train agents offer you contemporary
technologies like e-mail, social media and fast-phone services. Customer service is not just the support you give to your customer, it is rather a personalized brand connection you achieved through the promise that your brand made to its customers. It is not just the customers satisfaction which plays an amazing role in your brand placement, but rather it is your company’s reputation that can grow or fall depending on your attitude towards clients.
Every problem is a gift, how would we grow without it?
Our team of experts never shows shortage of remarkable and objective ideas, and what is even more important is the will to execute them, and that is ever-growing inside our EMCON community. If the ideas are based on objective and achievement-driven values, they should overcome all possible realization problems, if the concept is organized on a professional level.
That is the part in which our team do it’s best: “Realizing that doing things right is the concept for success, as long as you are diminishing the things which are done wrong”, or in short eliminating the errors for sake of achieving the final goal.
Since acquiring new customers, in general, costs a lot more than keeping existing customers it is obligatory to find proper ways of making your customers satisfied. Some researches, like the one from U.S Small Business Administration1 , claims that 68% of customers leave because they are upset with the treatment they have received.
It is a priority for your business to not let that happen. While maintaining your business goals, your priorities should be expanded, keeping in mind that customer service support will help you build loyalty with your customers. In the end your company’s bottom line will be hugely impacted by fore mentioned principle of customer service.